Warranty claims can only be submitted through an authorized Grand General dealer where the product was originally purchased.
To be eligible for Grand General’s Limited Warranty, the product must be returned complete, free from physical abuse, not subject to improper installation and/or road hazard, and have failed to perform or function as stated. Costs related with the loss of use of the product are not covered under warranty. Items being returned for “Warranty” must be accompanied by a general statement as to the nature of the Warranty claim and have a valid Returned Goods Authorization (RGA) number issued by a Grand General Customer Service Representative.
Claims for items damaged or lost in shipment must be made to the carrier – see Grand General’s Freight Policy.
Grand General extends a Six Months Limited Warranty to the original end-user ensuring that our Chrome and Stainless Steel Products are free from defects in material and/or workmanship only, under normal applications and service. The limited warranty does not cover road hazard.
Products being warranted must have been purchased from an authorized Grand General dealer. Dealers are required to provide a copy of the customer’s purchase receipt when submitting requests for warranty.
Incandescent – Grand General extends a One Year Limited Warranty to the original end-user ensuring that our Incandescent lighting products are free from defects in material and workmanship, under normal applications and service. Incandescent light bulbs are warranted to the original end-user for a period of six months. Warranted products must have been purchased from an authorized Grand General dealer. This warranty does not apply to severe applications such as buses, construction equipment, and off-road equipment.
LED – Grand General’s LED lighting products are warranted to the original end-user for a period of six months to five years, depending on the product. The limited warranty is extended to the original end-user certifying that the LED product is free from defects in material and/or workmanship only under normal applications and service. This limited warranty does not apply to severe applications such as buses, construction equipment and off-road equipment.
Grand General warrants to the original consumer that primary wires and light plugs of its manufacture will be free from defects in materials and workmanship under normal use and service for six months from the original consumer’s date of purchase. To be eligible for above limited warranty coverage, the wire must have been installed properly. Product modification and installation error will void the limited warranty.
Warranties are void if merchandise has been welded, cut, drilled or modified in any way. Warranty is void if the product is installed contrary to normal use or recommended installation practices. Damages arising from improper installation and usage, physical abuse or road hazards, are not the responsibility of Grand General and not covered by any of the aforementioned warranties.
All warranty claims will be evaluated and processed within 5 business days from the receipt of return. If a warranty claim is rejected, Grand General will provide a written explanation. The rejected product may be returned to the customer at the customer’s expense. Only credit against future purchases will be given upon acceptance of a return. Deductions from outstanding invoices are not accepted.
A general statement as to the nature of the warranty and a Return Goods Authorization (RGA) number must accompany all warranty returns. An RGA number can be requested from your Grand General Customer Service Representative.
All warranty returns must be returned freight prepaid with the RGA number displayed prominently on the outside of the carton(s).
Outstanding RGAs will be automatically cancelled if not used within 30 days of issuance.